FAQ

 

Shipping & Delivery:

How much does delivery cost?

  • We offer free shipping Australia wide for all orders over $40!
  • For any order under $40 there is a flat rate of $10 shipping Australia wide.

Where do you deliver to?

  • We deliver via standard shipping to over 6000 metro postcodes across Australia. This includes Melbourne, Sydney, Brisbane, Canberra, Adelaide, Perth & Hobart. For a complete list of where we deliver to please click here
  • We also have a flat rate remote shipping fee for areas that aren't covered on this list
  • If you aren’t sure if we deliver to you, or you have any questions around delivery and shipping please drop us a line at hello@cookiedoh.co and we’ll try and sort something out!
  • We will aim to fill your order as fast as possible, but we will keep you updated along the way
  • Once we ship it to you delivery timelines will vary, but as a rough guide here are the expected business days for it to arrive at your door for some of the major cities in Australia
    • 1-2 Days - Melbourne
    • 1-3 Days - Adelaide, Canberra, Sydney
    • 2-5 Days - Brisbane
    • 3-5 Days - Hobart
    • 5-10 Days - Perth

Where are you based?

  • We hand make all our products in Melbourne, Australia

The Product:

  • Yes, we don’t use eggs in our product, not even a pasteurised substitute. So it’s a safe and guilt free trip to the bottom of the tub
  • We’ve also done all the science stuff for you and had the product tested in lab conditions, so you have extra peace of mind that what you're consuming is safe to eat raw

Do your products contain nuts?

  • Yes, whilst our current flavour offerings don’t contain nuts, they may contain traces of nuts. Customers with nut allergies should be aware of this and we suggest not consuming our product to eliminate all possible risk
  • Bake it? You can’t be serious?? Why ruin perfectly delicious and amazing cookie dough? Though all joking aside, we suggest not baking it. Our recipes have extracted those ingredients that make it unhealthy to eat raw but usually act as rising agents. So just grab a spoon and start smiling
  • Well it doesn’t last long around here but for those of you who want to savour every bite here are the details you need:
    • Unrefrigerated / Room temperature up to 2 weeks
    • Refrigerated (less than 4 degrees Celsius) up to 3 months
  • Your cookie dough can be unrefrigerated and sit in ambient temperatures for up to 2 weeks. That means we can ship it to you in a normal box (no insulation or ice pack required) and it will arrive in excellent condition. However, if the product does warm up during the warmer weather, its possible and totally natural for separation to occur and may arrive a little melted. That’s ok. Simply grab a spoon and mix it in
  • We strongly recommend storing your cookie dough in the fridge upon receipt. If you want to eat at room temperature just let it sit out for about 30 minutes before consuming … if you can wait that long
  • Currently you can only order online through our store. We’ll be selling it at selected markets in the Melbourne area so keep an eye on our social media for details. We’re also working at getting it into local stores close to you in the near future
  • Yes, whilst we’re only new to the market, we’re always on the lookout to work with new stockists who want to spread the joy of edible cookie dough. If that sounds like you please send us an enquiry at hello@cookiedoh.co
  • Yes, we’re always happy to help fellow cookie dough lovers enhance their events and spread the joy of edible cookie dough! Just send us an enquiry at hello@cookiedoh.co and we can discuss your requirements; a minimum order of $100 is required
  • We’re not ones to tell you how to consume your cookie dough, however we’re happy to offer some helpful ideas. So make sure to look out for our recipe cards inside your next order that will take your enjoyment to the next level
  • If you can’t wait that long how about topping up some ice cream with some of our cookie dough for the ultimate experience in indulgence, or spreading some between two cookies and start to salivate
  • Here at the Cookie Doh co we only use premium ingredients in our product. We’ve sourced the best ingredients from local shelves combined with the highest quality of Belgian chocolate chips from Callebaut, to get the best tasting edible cookie dough. The list for ingredients in each product can be found at the bottom of each products page in the store

Returns Policy:

  • As our product is perishable, Cookie Doh Co cannot accept refunds or exchanges. We cannot be held responsible for theft or damage to packages left outdoors resulting from delivery where no one is able to receive the package. We cannot be held responsible if a package is delayed in delivery due to an order placed with incomplete or incorrect shipping information
  • If you have any issues with your order, please contact us immediately using the form below and we’ll do our best to sort it out for you